FAQ
Frequently Asked Questions
Are LAWA candles scented?
No. Every LAWA candle is 100% unscented, so it burns clean and quiet — no fragrance oils, no perfume, nothing added.
What are LAWA candles made from?
Each candle is hand-poured from premium plant-based soy wax. They're vegan, biodegradable, and free from paraffin and hidden toxins, for a pure, even burn.
Where are LAWA candles made?
Every candle is designed and hand-poured in our studio in Reseda, California — just outside Los Angeles.
Can I use LAWA candles as decor without burning them?
Absolutely. Each one is sculpted to be admired as an object first and lit when the moment's right — on a shelf, a mantel, a table, or given as a gift.
How long do LAWA candles burn?
Burn time varies by size and shape, so you'll find the approximate hours listed on each candle's product page. Actual burn time can shift a little with room conditions and how you care for the wick.
How do I get the best, longest burn?
Trim the wick to about ¼ inch before each lighting, keep the candle on a level, heat-safe surface, and away from drafts. Never leave a burning candle unattended, and stop burning once about ½ inch of wax remains at the base.
Will my sculptural candle keep its shape?
Yes, with a little care. Keep your candle out of direct sunlight and away from heat sources when it's on display — soy wax is natural and can soften in high heat, so a cool, shaded spot keeps the form crisp.
Are LAWA candles clean and non-toxic?
They're made only from high-quality soy wax, with no paraffin and no hidden toxins, for a cleaner burn. As with any candle, burn them in a ventilated space, keep them away from anything flammable, and out of reach of children and pets while lit.
Where do you ship, and is shipping free?
We ship across the United States and Canada, dispatched by hand from our studio in Reseda, California. US orders over $50 ship free; for orders under $50, shipping is calculated at checkout based on your order and destination.
How long will my order take to arrive?
We prepare each order with care, usually within 1–2 business days, and email you tracking as soon as it ships. From there: United States, roughly 3–5 business days; Canada, roughly 4–15 business days. These are carrier estimates, so occasional delays can happen.
What's your return policy?
If something isn't right, you're welcome to return an unused candle within 14 days of delivery. Original packaging isn't required, but please pack it carefully so it arrives safely. Once we receive and inspect your return, we refund your original payment method and send a confirmation by email.
My candle arrived damaged — what do I do?
We're sorry! Every candle is packed by hand, but transit can be unpredictable. If yours arrives damaged or you received the wrong item, email us within 48 hours of delivery at lawacandles2022@gmail.com with a short description and a photo, and we'll make it right.
Do you charge customs or import fees?
For some Canadian and international orders, customs or import fees may apply. These aren't included in the shipping rate — they're set by your local customs office and are the customer's responsibility.
Do you offer gift cards?
Yes. A LAWA digital gift card is a lovely way to let someone choose their own sculptural candle — you can find it in our shop.